Organizational Change & Transformation


Organizational change takes on many faces, including:

  • Integrating an Acquisition or Merger
  • Implementing a New Business Strategy
  • Transforming the Culture to Respond to New Imperatives
  • Restructuring Business Units
  • Implementing New Technology
  • Improving Enterprise-Wide Business Processes

Three key services to drive successful implementation and benefits realization are:

  1.   Leadership Alignment
  2.   Organizational Design
  3.   Change Management 

Leadership Alignment

Engage and align leadership to achieve success in planning and implementing change initiatives.
Typical activities:

  • Clarify Need for Change
  • Build a Common Vision
  • Educate on Leadership Roles in Change
  • Set Expectations and Cadence for Involvement
  • Determine Metrics for Measuring Success

Change Management

Engage leadership and stakeholders to enable successful implementation of strategic and operational change initiatives.
Approach may involve helping to implement as required the following change levers:

  • Articulate a Vision
  • Build a Case for Change
  • Align Leadership for Success
  • Assess Change Readiness 
  • Establish a Change Management Office if needed for large programs with many work streams
  • Engage Stakeholders throughout the Process 
  • Develop the Change Management Strategy and Project Plan
  • Develop and Execute a Communications Plan
  • Plan for Deployment 
  • Establish Business Readiness Teams
  • Develop End-user Training Strategy
  • Conduct End-User Training
  • Measure Success
  • Realign Processes, Policies, Roles and Structures to Reinforce Change

See also Technology Adoption and Learning for implementation of technology driven change, e.g., SAP, Oracle, Lawson, SharePoint


Organizational design

Re-design organizations to achieve new levels of performance or implement new business strategies.
Activities involve working with leaders, change teams, and stakeholders to:

  • Develop Business Performance Targets
  • Clarify Business Strategy
  • Assess Current State
  • Define Future State Vision
  • Conduct Gap Analysis
  • Assess Requirements for Change
  • Design Changes to Organizational Structures, Processes, Systems, Leadership Brand
  • Develop Implementation Plan and Change Management Plan
  • Execute Plan
  • Measure Success

See also Technology Adoption and Learning for implementation of technology driven change, e.g., SAP, Oracle, Lawson, SharePoint